FAQ

Many of our items — including our aromatherapy oils, candles, body butters, and bath products — are handcrafted in small batches at Cherrae Essentials. Some items, like select pre-labeled candles and beauty products, are produced and shipped by our trusted U.S.-based production partners to ensure consistent quality and fast delivery.

We collaborate with trusted U.S.-based manufacturing partners who handle production and fulfillment under our direction. Each partner is carefully selected to meet Cherrae Essentials’ quality, safety, and design standards, ensuring every item reflects our commitment to excellence.

Products marked as “Made by Partner Facility” are produced and fulfilled by our partner manufacturers under our creative direction. We design every product concept, artwork, and scent theme, but the physical product is created by our partner to ensure professional quality and quick turnaround.

Handmade Cherrae Essentials products ship from Georgia, USA. Our manufacturing partners' products are shipped directly from our partner facilities, which may vary by product type or location. This helps you receive your order faster and more efficiently.

Not always. Because we work with multiple fulfillment centers, items may arrive separately depending on their production location.

Most handmade products ship within 1–3 business days. Our "Made by Partner Facility" products usually ship within 1–5 business days. You’ll receive tracking information as soon as each shipment leaves our facility.

Yes! Some products — such as gift sets, candles, and jewelry — can be personalized with a name, label, or message. Look for “Personalization Available” in the product description or contact us directly for custom requests.

Absolutely! You can include a gift message at checkout. We never include pricing on packing slips for gift orders.

Our formulations are made with natural ingredients, essential oils, and skin-safe bases. When a preservative is required (for water-based products), we use gentle, natural alternatives like Leucidal® or Optiphen® to maintain freshness and safety.

Yes. All fragrance oils used in our perfume, body, and candle products are certified cosmetic or candle-grade, phthalate-free, and sourced from reputable U.S. suppliers.

Please review the listed ingredients carefully before purchase. Our products are made with natural oils and botanicals, but even natural ingredients can cause allergic reactions for some individuals. We recommend a patch test before first use. Discontinue use immediately if irritation occurs.

Yes! We focus on sustainable packaging, recyclable materials, and reusable glass containers wherever possible. Our candles are made with soy wax, and our perfume oils use eco-safe carrier oils and fragrances.

For hygienic and safety reasons, we can’t accept returns on personal care products. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery for a replacement or store credit.

Contact us with a photo of the issue, within 7 days of delivery for a replacement or store credit.

Cherrae Essentials designs all product concepts and ensures safe sourcing. However, products manufactured and fulfilled by partner facilities are covered by their own quality and safety standards. Cherrae Essentials cannot be held liable for issues resulting from third-party manufacturing defects. Please contact us directly if you have any concerns — we’ll always help resolve the issue with our partner.

Our products are handmade cosmetics and wellness items, not intended to diagnose, treat, cure, or prevent any disease. While we use high-quality, cosmetic-grade ingredients, these products have not been evaluated by the FDA. Always consult a physician before using essential oils if you are pregnant, nursing, or under medical care.

You can reach us anytime through the Contact form on our website. We respond within 24–48 hours (excluding weekends and holidays).

Cherrae Essentials is a woman-owned small business based in Georgia, USA, dedicated to natural self-care, aromatherapy, and meaningful wellness products. Every product — from our candles to perfume oils — is designed to inspire calm, confidence, and serenity. We believe that taking care of yourself should feel luxurious, simple, and full of intention.